Customer Success Story: Partners Pets Supermarkets

We do love our pets at Capital on Tap – there is always at least one four-legged pal running around  the office and we just completed a charity shuffleboard tournament where all proceeds went to the local shelter – so we could not miss the opportunity to shine the light on a business that lives and breathes pets at any time: Partners Pets Supermarkets!

Partner Pets Supermarket, a family run business for the past 25 years, is situated in St Alban and boasts over 10,000 pets’ products available in-store and their own food brand Enve online. Their mission statement is simple yet commendable: they are run by pet lovers for pet lovers and focus on responsible pet ownership and care. Director Ross Bygrave explains, “Our staff are highly trained in pets’ nutrition and we have a unique Traffic Light system in store to guide our customers to make a better choice for their furry kids”.

All pets’ needs are catered for at Partners Pets Supermarkets, with great selections of accessories and balanced, healthy and yummy foods. Ross continues, “We stock one of the biggest ranges of RAW food in the UK and strive to improve pets’ health through stocking natural healthy diets, together with top tips from our staff”.

Ross was looking for a reliable source of business banking and quickly became disillusioned with the help offered by traditional high street banks. He remembers, “We were sick of how unhelpful banks were, and of jumping through so many hoops to obtain something as simple as an overdraft extension or a credit card – too many forms and longwinded bureaucracy”.

Ross applied for a Capital on Tap through our one-page eligibility checker and received a credit decision shortly after, with no need for any proof of address or bank details. When asked about what the hassle-free application process meant for him and his business, he explains: “Us hard working business owners have been suffering at the hands of the banks for years now, but thankfully there are still places like Capital on Tap that think outside of the box and keep things simple”.

His Capital on Tap account, paired with the Capital on Tap Business Mastercard, have proven an efficient asset to the way he runs his business. The flexibility of how the available credit can be accessed means that he has been able to use his account for most business expenses: “The Mastercard helps with cashflow in difficult weeks as retail is a tough game these days, and it has been a great help when a new supplier requires a full payment for a first order. And then there is the added benefit of being able to transfer funds directly into our bank account for the suppliers that still won’t accept cards in this day and age”.

Partners Pet Supermarkets have a lot to look forward to in the next few months. Their own dog food brand Enve has already become their biggest selling dry food range and has countless benefits for pets and their owners: “Enve is a good grain free food at a great price and comes with loyalty offer online”, Ross explains. The future of the brand is not solely about sales either, as Partners vows to “keep converting and educating people that there are far better options than the big famous brands for your beloved pets”.

To find out more about Partner Pets Supermarket: partnerspets.com
And to discover the benefits of Enve: envedogfood.com

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