Contactless is changing

New regulations are coming into effect that will affect all Contactless transactions (not just the ones you make using our card!).

These changes are being introduced right across the EU and will limit how many consecutive Contactless transactions you can make before you will need to make a Chip & PIN transaction in order for Contactless to work again.

Contactless will be disabled after 5 consecutive Contactless transactions or £150 of Contactless spend, whichever comes first.

At this point, you will need to complete the transaction using Chip & PIN, which will then automatically re-enable Contactless for next time.

So, if your card declines when you trying to perform a contactless transaction – don’t panic! Just try it again as a Chip & PIN transaction.

Forgotten your PIN?
Click here to view your PIN from the Cards tab of your online account.

If you have additional cardholders on your account…
It may be worth letting them know about the changes that are coming into effect.

If you don’t have additional cardholders on your account…
Keep all your business expenses in one place – Get up to 10 cards for free for your employees and partners! Click here to order your free supplementary cards.